Frequently Asked Questions

What ages are your products suitable for?

Our plushies are designed for all ages, from newborns to big kids. Each product page includes recommended age guidance. For our little ones, we use embroidered eyes and secure stitching – no small parts, no worries.

Can I return a product if I'm not happy with it?

Of course. If you're not completely happy, you can return your order within 30 days for a full refund. We just ask that items are unused and in their original packaging. Reach out to us and we'll take care of the rest.

What makes Milo & Moon different from other baby brands?

We focus on calm over chaos. Our plush toys have no batteries, no sounds, and no flashing lights — just soft, simple comfort designed for quiet play and cozy moments.

Every Milo & Moon plush is thoughtfully created with families in mind, bringing warmth and gentle companionship to everyday routines.

Are your products suitable for daycare centers or schools?

Our plush toys are machine washable and designed without electronic components, making them suitable for everyday use in shared spaces such as playrooms or quiet corners.

They are created to support calm, cozy moments during naptime, reading time, or quiet play.

Are the materials sustainable?

We aim to make thoughtful material choices. Our plush toys are crafted from soft, high-quality fabrics designed for comfort and everyday use.

We continue to look for ways to improve our processes and make responsible decisions as we grow.